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Our refrigerator was making a funny noise and not maintaining a steady cool temp so we called our insurance company, They sent a repairman out. This guy had the same enthusiasm for his job as I have for putting away Christmas decorations (which is what I was doing when he arrived.) But what’s worse, he had a low Emotional Intelligence. I on the other hand, have a high EI, even when I am cursing at inanimate ornaments. Without a hello, he walked to the kitchen looked at the brand and model and announced, “I don’t do these!” Not only does he not do these, his company does not work on this brand. Now, keep in mind, I had spoken with his rep that morning to confirm the make and model of our fridge. Somebody on their end screwed up somewhere.
I understand the repairman’s frustration after driving 30 minutes to the middle of nowhere to find our house, but that’s the point. Emotional Intelligence is easy when you are feeling good. it’s when you are at your worst that your EI needs to be at its best. This guy might be a good technician, (although I question that now), but his lack of EI absolutely guarantees he will never be returning to our house for any repairs. 58% of performance can be linked to a person’s EI. Given that, this guy, at his best, could only be 42% effective at his job.
I wonder how long people would be employed if their job depended on their level of overall effectiveness?
Submitted by Edi Osborne
This is an interesting topic, I have worked with people at both ends of the spectrum. Having a good balance of technical intelligence and E.I. is very important when you are trying to make a sale and aquire a long term client. Someone may have very high technical expertise, but if they can’t communicate it clearly to a prospect it means nothing.